Pathway Health’s Grand Slam Quality Series: Bottom of the Ninth. Who’s in the Stands?

Quality measurements are not always exact calculations, but also come in the form of subjective opinions. One specific goal of AHCA’s Quality Initiative is increasing customer satisfaction measuring. The process should be designed so a care center gains essential insight into the staff’s performance in offering a better quality of life, from the perspective of the patient and his or her family.

There is no single customer satisfaction survey that is consistently used in the long-term and post-acute care field. AHCA’s Customer Experience Committee has developed the CoreQ—a set of three questions for long-stay residents and family members, with an additional four questions for individuals discharged following short-stay rehabilitation care.

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The guidance for Pathway Health’s Grand Slam Series is based on the 2014 Quality Report  produced by the American Health Care Association (AHCA).