Leadership Insights: Develop Your Leadership Playbook for Championship Results

Ultimately, the performance of all successful organizations, coaches, teams and employees (players) can be traced to the unifying force of leadership style, coaching and greatness.

The residents, patients, consumers, professionals, managers and staff of today’s health care environment world are significantly different than five years ago. This is due to a number of factors, especially the culture of health care today, changing demographics, regulatory changes, decreased reimbursement, new payment models, forced collaboration across the provider continuum, value-based care, communication differences throughout the multiple generations we serve and the explosion of technology with easily accessible information about our organizations.


The Game Changer 

With the multitude of changes, post-acute leaders need to quickly assess their organization and develop “offensive – proactive” strategies for success and sustainability.

Similar to any coach of a sports team, post-acute care leaders need a playbook that outlines and describes a strategy for their organization. Can you imagine a NFL coach going into the Super Bowl without a playbook that clearly outlines each player’s role, offensive plays, defensive plays and special plays? How can a coach teach their players to move down the field without a coordinated and well thought out plan/play? Each person on your team has a specialized position which requires collaboration for overall organization and team success.

As post-acute care leaders, it is important to identify the skills of your team and how they can best benefit the overall goals of the organization. When a “play” or strategy is not successfully implemented or completed, a leader will need to monitor the team and outcomes, identify opportunities for improvement and implement new tactics, while decreasing risk and increasing reward.

As organizations wrestle with compliance requirements, quickly growing preferred provider networks, new payment models fostering value-based care, and regulatory updates, understanding what works best for our organizations is essential.

No successful coach develops a playbook and then puts it on the shelf!  A coach is always reviewing which plays work and which do not. The playbook is dynamic, updated regularly to account for changes in the rules, new players with different skill sets and new defensive strategies. Just like football, post-acute leaders need to keep their players, as well as themselves, in championship form.

Below are key offense and defense strategies that successful coaches/leaders can utilize to create a dynamic playbook, thus creating the winning “plays” for a successful transition into the swiftly changing health care playing field. 


Build Your Playbook

With the multitude of changes, post-acute leaders need to quickly assess their organization and develop “offensive – proactive” strategies for success and sustainability.

#1: Assess Readiness for Change – Assess clinical, operational and financial readiness of your organization to position in the value-driven, high expectation and outcome performance environment.

#2: Data and Technology – Assess organization data and outcomes, your levers of performance. Do they meet and exceed your acute care, physician and post-acute care partners’ expectations? Is your 5-Star rating at a 3 or better? Have you reviewed your competition’s data, benchmarked your organization’s performance and determined areas of opportunity for growth and increased market share? As a coach you cannot wait – now is the time to develop your well-designed organization data offense and defense plays to add to your playbook!
#3:Capabilities and Competency – Assess organization clinical capabilities and competencies around the targeted disease states outlined in the new payment models. Policies, clinical pathways, disease state management, chronic disease programs, care transition processes, admission processes, readmission programs, and increased clinical competency and capacity are key areas for review for operational and clinical leaders.
#4: Partner and Collaborate – Create your organization’s value proposition or business case, identifying why your organization is the premier provider in your marketplace – positioning your organization for success and sustainability. Potential partners have already chosen who they want to align with based upon publicly available data. The Centers for Medicare and Medicaid Services (CMS) has already mandated collaboration with the new mandatory bundles spreading quickly across the nation.
Go for the Win!
Leaders have the opportunity to bring out the best in our team and our organization. Top leaders don’t just see their organization or their team members as who they are and their current level of expertise. They coach their team and their organization to success! They teach and engage people throughout their organization to reach higher performance levels. Designing a strong playbook and embracing a coaching mentality will dramatically expand the opportunities and performance of your organization in the new health care arena.

Pathway Health consulting services provides your organization the expertise to enhance reimbursement, minimize risk and ensure quality clinical outcomes to reach your desired goals.

Visit or 877-777-5463.

Lisa Thomson
Chief Strategy and Marketing Officer