Lisa Thomson to Present at the FOCUS 2019 Conference

Pathway Health’s Lisa Thomson is honored to present, “The New Grievance Process? Collaborative Relationships to Positive Outcomes,” at the FOCUS 2019 Conference in Stevens Point, WI, November 20 – 21. This is the 18th annual conference, developed by the Wisconsin Department of Health Services (DHS), Division of Quality Assurance (DQA).

If you are attending, take a seat at this session from 10:15 – 11:45 a.m. and learn the following:

  • Grievance regulations and their application as indicated in the requirements of participation.
  • The importance of the grievance process and how to relate the resident’s perspective of the process to facility providers.
  • Best practice leadership strategies for collaborative working relationships and positive outcomes.


Participants will gain an understanding of the process from the resident’s perspective. Lisa will also share leadership strategies for communication and application of the grievance process into daily operations.


Learn more about FOCUS 2019 here and make plans to connect with Lisa during the event.